Avaya Aura Experience Portal with POM Implementation and Maintenance Exam practice questions
Proactive Outreach Manager (POM) logs can be viewed from either the EPM web interface or from which disk folder?
ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which two conditions would explain why the call was re-queued? (Choose two.)
A. Best Service Routing (BSR) Polling to Avaya AuraÂ® Communication Manager (AACM) failed.
B. The ICR CCA received incomplete routing information from ICR Core.
C. There was a spike in the Estimated Wait Time (EWT).
D. The Queue Position increase was more than the configured Queue Position Spike Difference.
In Intelligent Customer Routing (ICR), on which administration page do you configure settings that were previously configured using the icrcca.properties file of the previous release?
A. ICR Application Configuration page
B. ICR Core Configuration page
C. icrcore.properties file
D. Destination Configuration page
If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?
A. Auxiliary Session Manager
B. Auxiliary Experience Portal Manager
C. Secondary Media Processing Platform
D. Auxiliary Media Processing Platform
he Avaya AuraÂ® Experience Portal (AAEP) system consists of which two major subsystems? (Choose two.)
A. Avaya Oceana
B. Experience Portal Manager (EPM)
C. Private Branch Exchange (PBX) servers
D. Media Processing Platform (MPP)
E. Application Enablement Services (AES)
The Rule Editor designs restrictions (Rule) for agent-based campaigns. Rules are run prior to new call attempts. Which three are valid Rule Categories? (Choose three.)
A. Nuisance Frequency
B. Local Area Codes
C. Attempt Frequency
D. Call Classification
E. Attempt Completions Code
Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers?
V A. Campaign Director
B. Campaign Manager
C. POM Monitor
D. POM Pacing
Which three components are required by an Avaya AuraÂ® Experience Portal (AAEP) server to support an application that recognizes a caller’s spoken responses, assuming sufficient telephony resources are available for the AAEP? (Choose three.)
A. An Application server to host the application
B. Text to Speech Licenses on the AAEP
C. Speech Server
D. Incoming Digit Recognition Engine
E. Automatic Speech Recognition Licenses on the AAEP
Which two components are required to support an Avaya AuraÂ® Experience Portal (AAEP) email application? (Choose two.)
A. Speech Server
B. Experience Portal Manager
C. Media Processing Platform
D. Web Application Server
When an email channel is added to an Avaya AuraÂ® Experience Portal (AAEP) configuration, which component interfaces with the customer’s email server?
A. Communication Manager Email Processor
B. Session Manager Email Processor
C. Experience Portal Manager Email Processor
D. Media Processing Platform Email Processor
Which Proactive Outreach Manager (POM) server component is used for inter-process message communication between POM components?
A. Campaign Director
B. Campaign Manager
C. Agent Manager
D. Rule Engine
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A. An Auxiliary EPM can be installed co-resident with MPP server.
B. More than one Auxiliary EPM server can be added per AAEP system.
C. Only one Auxiliary EPM server can be added per Avaya AuraÂ® Experience Portal (AAEP) system.
D. An Auxiliary EPM can be installed on a single server AAEP system.
Which statement about Proactive Outreach Manager (POM) is true?
A. The POM call back feature supports progressive dialing mode.
B. POM provides Common Agent Desktop integration with Call Center Elite.
C. Contact Recorder uses the same Dialer license for the integration with POM.
D. POM feeds outbound activities into Context Store as touchpoint information for the Customer Journey.
Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?
A. Web Service
B. CCXML Browser
C. System Manager
D. Session Manager
Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?
A. ICR CCA
B. ICR Admin
C. ICR Core
D. ICR PDC