Avaya Oceana Solution Support practice questions
As a Network Administrator you need to generate reports highlighting data from a number of Access Points, numbers of User logins, number of failed logins, and user bandwidth. Which Avaya application is used to complete this task?
A. Guest Manager
B. Ignition Server
C. Log Manager
D. Ignition Analytics
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya OceanaÂ® core components?
A. Unified Collaboration Administration (UCA)
B. Call Server Connector (CSC)
C. Unified Agent Controller (UAC)
D. Unified Collaboration Model (UCM)
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?
From where can you change the log-level for Avaya OceanaÂ® snap-in components?
A. Omnichannel Datastore
B. System Manager
C. Avaya Control Manager
D. Breeze logging
If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in OceanaÂ®, which Oceana Component REST interface belongs to the Avaya OceanaÂ® component?
A. UCA REST
B. UAC REST
C. UCM REST
D. CC REST A
You have successfully deployed the Avaya OceanaÂ® solution. Which two verification steps will confirm that the voice interactions can be delivered to Avaya OceanaÂ® agents? (Choose two.)
A. The Avaya OceanaÂ® administrators are in READY state for voice channel.
B. The AES and CSC connections are established.
C. The Avaya OceanaÂ® agents are in READY state for the email channel.
D. The Avaya OceanaÂ® agents are in READY state for the voice channel.
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Workspaces and receive the following log messages: Log File: wa-wae-pu-*.log – 09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper “” [.126.96.36.1990_1] [M:processInboundEvent (ResourceStateEvent) ] [T:]. Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY, nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1, activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?
When a customer leverages Avaya AuraÂ® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya AuraÂ® stack contacts ContextStore to create a Context ID for the new Voice Interaction?
A. Avaya AuraÂ® Experience Portal IVR Application
B. Avaya AuraÂ® Session Manager
C. Avaya AuraÂ® Application Enablement Services
D. Avaya AuraÂ® Communication Manager
A customer is running an Avaya OceanaÂ® solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files. Which action can the engineer take to quickly file all the ERROR messages in the log files?
A. Add a custom filter type error, and then add this filter in selection criteria.
B. Set the login level to FINE to see error messages.
C. By default all the errors are high-lighted in Kibana.
D. Under Filters, choose the level, and then select Add Filter Error.
A customer is running an Avaya OceanaÂ® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya OceanaÂ®, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log. Which two log locations contain the logs for the UCM component? (Choose two.)
A. Services Log Files /var/log/Avaya/service/UCService/ or ContactCenterService/ or OpenUM/
B. UCSS log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
C. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
D. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCMDataCollector/ or Ð¡ontactCenterService/
E. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCenterService/
A customer is running an Avaya OceanaÂ® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya OceanaÂ®, it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES. To find out what is causing this problem, which log need to be checked?
A. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
B. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/pu/CallServerConnectorService
C. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/pu/pu.log
D. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”. How is the event type mapped to the SMS channel in Avaya OceanaÂ®?
A. The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
B. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
D. The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
A customer is running an Avaya OceanaÂ® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM). Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)
A. Run deploy-service “”lv on the Breezeâ„¢ server
B. Check the service install status on cluster Administrator page in SMGR
C. Look at the Oceana Monitor page.
D. Look at the Event Log in System Manager
E. Check the status of cluster1 in SMGR.
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files: Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain -06:00 2017 275 1 com.avaya/aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING “”Authentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer’s problem?
A. Match the correct CSC user password in AES and CSC service
B. Reboot the AES server and re-deploy CSC service
C. Redeploy CSC Service and reboot Oceana Cluster1
D. Change the CSC user password in AES server and reboot AES