MB-600 practice questions
You are a Dynamics 365 Customer Service consultant for an internet support company. The company lacks a budget to buy third-party ISVs or add-ons. The company requires a new system that achieves the following: ✑ All support issues must come in by email, need to be logged, and assigned to the support group ✑ Accounts must synchronize with the parent company Oracle database ✑ Reports must be sent to the executives on a weekly basis ✑ No custom code will be used in the system You need to recommend the components that should be configured. Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Microsoft Azure Service Bus
B. Common Data Services
C. Microsoft Forms Pro
D. Power BI
E. server-side synchronization
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A company uses a checklist to ensure that salespeople are following the same steps when qualifying a lead and that proper handoff is followed when a salesperson goes on vacation. You need to recommend a solution that will incorporate this checklist. What should you recommend?
A. Dashboards
B. Workflow
C. Business Process Flow
D. Microsoft Forms Pro
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A client that uses Dynamics 365 Sales has forms with both Business Rules and JavaScript added to handle the business logic on the form. The form contains logic that cannot be handled by Business Rules. The combination of using both Business Rules and JavaScript is now too complex to maintain. You need to recommend a simplified form setup so the form can be maintained moving forward. Which two should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Remove the Business Rules and use only JavaScript.
B. Evaluate whether complex parts of the logic can be solved by using Power Apps Component Framework (PCF) control. Use Business Rules for the remaining functionality.
C. Manage the business logic with a Power Apps Component Framework (PCF) control.
D. Update logic to ensure Business Rules are optimized. Use JavaScript for the remaining functionality.
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A company plans to implement Dynamics 365 Sales. The company stores data about book locations in the fields, room, and shelf. The company must import legacy data into the new system. Legacy data must be modified to match the current system design. You need to recommend a solution to combine the room and shelf fields into a single field on import. Which tool should you recommend?
A. Data Import Wizard
B. web services
C. Microsoft Excel Online
D. import from CSV
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A company is using Dynamics 365 Sales with Microsoft Power Platform. The final solution must consist of the following: ✑ Dynamics 365 for tablets app ✑ Power BI dashboards and reports to display sales quotas and other metrics for internal users ✑ A PFX-compliant canvas app for external contractors to view and updates project tasks from a Microsoft SharePoint list. You need to recommend a security solution that achieves the data encryption requirement. Which two solutions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Use single sign-on (SSO) for authentication for internal users.
B. Turn on data encryption for your Dynamics 365 Sales environment.
C. Provide an encryption key to external users using the canvas app.
D. Create a new Dynamics 365 security group to authenticate users to view the dashboards.
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Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You want to integrate Microsoft Teams with Dynamics 365 Customer Service. You install both apps, but Teams is not working when in Dynamics 365 Customer Service. You need to troubleshoot the situation. Solution: Change the options to Yes in the System settings of Dynamics 365 Customer Service. Does the solution meet the goal?
A. Yes
B. No
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Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You want to integrate Microsoft Teams with Dynamics 365 Customer Service. You install both apps, but Teams is not working when in Dynamics 365 Customer Service. You need to troubleshoot the situation. Solution: Set up server-side synchronization with Microsoft SharePoint Online. Does the solution meet the goal?
A. Yes
B. No
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Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis. You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service. Solution: Users need to update their accounts and add notes while they are offline. Does the solution meet the goal?
A. Yes
B. No
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Question
Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis. You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service. Solution: Quotes and Orders need to push and receive data in real-time from SAP. Does the solution meet the goal?
A. Yes
B. No
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A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service. The company must increase productivity for call center employees. The solution must meet the following requirements: ✑ Handle multiple customer interactions at once. ✑ Ensure that users can access information from several business applications. Interact with customers by using the following channels: chat, phone calls, emails, and online reviews ✑ Implement all functionality in a single interface You need to recommend a solution that meets the requirements of the company. What should you recommend?
A. Omnichannel for Customer Service
B. Live Assist for Microsoft Dynamics 365 Powered by CafeX
C. LinkedIn connector
D. Unified Service Desk
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You are the solution architect on a Dynamics 365 Customer Service implementation. The organization requires the following for the implementation: ✑ Define the key non-functional requirements for the customer services team. ✑ Achieve business objectives from the future Dynamics 365 Customer Service solution. You need to identify the top three non-functional requirements for the organization. Which three non-functional requirements should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. business rules to identify top customers
B. usability of business process flows
C. customer accounts administration
D. time-to-load forms
E. solution regulatory compliance
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You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs. The SLA states the following: ✑ Support must be provided 24 hours per day, seven days a week. ✑ Issues must be resolved within four hours of case creation. You need to recommend tools that will assist the client with tracking these requirements. Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. enhanced SLAs with Timer Control
B. First Response by KPI
C. enhanced SLA upgrade
D. Resolve by KPI
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