MB2-877 practice questions
Which Microsoft service is included with the Resource Scheduling Optimization license?
A. Microsoft Office 365
B. Microsoft Teams
C. Microsoft Power BI
D. Microsoft Azure
You use Schedule Assistant to schedule work orders. Which three constraints can you apply? Each correct answer presents a complete solution.
You need to ensure that technicians who respond to service requests have a proficiency of at least good. What should you do?
A. Create a new resource type and manually assign delivery people who meet the criteria.
B. Create a new team and manually assign delivery people who meet the criteria.
C. Filter the schedule board by characteristics.
D. Create a resource role. Add skill and proficiency requirements.
You create a custom entity to manage specific types of services. You need to start scheduling resources for work related to the entity. What should you do?
A. Create a relationship between the custom entity and Booking Resources entities.
B. Use work orders instead of the custom entity.
C. Add the custom entity to the schedule board.
D. Enable the custom entity for scheduling using universal scheduling.
You are implementing Microsoft Dynamics Field Service. You create a view of all scheduled work orders for a specific city on a specific day. You need to modify the view to show completed work. Which field should you use to filter the view?
B. System Status
C. Work Order Summary
You restore Resource Schedule Optimization. You need to optimize individual resource schedules. What should you do?
A. In Field Service Administration, locate a Resource record and select Optimize Schedule.
B. From the schedule board, right-click a Resource record and select Optimize Schedule.
C. From the schedule board, click Actions and select Optimize Schedule.
D. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions. What should the dispatcher do?
A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
B. On the work order form ribbon, click Get Driving Directions.
C. From the schedule board, click Actions and select Get Driving Directions.
D. Select a work order from any view. On the ribbon, click Get Driving Directions.
You need to assign resources to a work order based on proximity to a service location. Which two tools can you use? Each correct answer presents a complete solution.
A. Service Calendar
B. Resource Groups
C. Schedule Board
D. Schedule Assistant
You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders. What should you define?
You monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment. What should you do?
A. From an existing asset, click See records associated with this view, then click Connect.
B. On the Active Customer Assets screen, click New.
C. From an existing product, click Add New Adjustment Product.
D. Create a new product. Add a unit group and define the units.
A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time. Why is the agent only able to see a limited amount of data from the devices?
A. By default, only the last 20 readings are displayed.
B. The IoT devices are no longer registered.
C. Only system admins can see historic data.
D. Microsoft Dynamics 365 is not connected to Azure.
You need to install and configure Connected Field Service. What is required?
A. Microsoft Azure Traffic Manager
C. Microsoft Azure Resource Group
D. Content Delivery Network (CDN)
You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation. Which three actions should you perform? Each correct answer presents part of the solution.
A. Install Microsoft SharePoint Online.
B. Purchase a Microsoft Azure subscription.
C. Implement Microsoft Power BI Pro.
D. Ensure that you have licensing for Microsoft Dynamics 365 for Field Service.
E. Ensure that you are assigned to the Microsoft Office 365 Global Administrator or Microsoft Dynamics 365
You use the mobile application to make updates to an existing Field Service project. You need to publish the changes. What should you do?
A. Deactivate the project, publish, and then reactivate the project.
B. Publish to a higher version.
C. Publish to the existing version.
D. Clone the project and publish the clone to a higher version.
Which three actions can you perform only in the Field Service mobile application? Each correct answer presents a complete solution.
A. Create follow-up work orders.
B. View the work order location on the map.
C. Add pictures to a work order.
D. Scan barcodes.
E. Obtain a signature.