You are a Dynamics 365 Customer Service consultant for an internet support company. The company lacks a budget to buy third-party ISVs or add-ons. The company requires a new system that achieves the following: ✑ All support issues must come in by email, need to be logged, and assigned to the support group ✑ Accounts must synchronize with the parent company Oracle database ✑ Reports must be sent to the executives on a weekly basis ✑ No custom code will be used in the system You need to recommend the components that should be configured. Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Microsoft Azure Service Bus
B. Common Data Services
C. Microsoft Forms Pro
D. Power BI
E. server-side synchronization

  Discussion forum


Leave an answer