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Sophos Connect GUI “Service Unavailable Error”

Issue:

Here in this article we will discuss how to resolve this error “service unavailable error” in sophos connect VPN as shown in the below image

service unavailable
Service Unavailable Error

Cause:

When users click on disconnect or shutdown the PC, sophos connect main service strong swan stuck in an infinite loop. This results in GUI not getting response and shows the error as “Service Unavailable”

Remedy:

MAC OS:

If its related to MAC OS, we need to do as follows

  1. Open the activity monitor and quit the sophos connect GUI process.
  2. Open the terminal and run the following commands:

sudo /bin/launchctl unload -w

/Library/LaunchDaemons/com.sophos.connect.scvpn.plist then sudo /bin/launchctl load -w

/Library/LaunchDaemons/com.sophos.connect.scvpn.plist

Now open sophos connect, check sophos connect GUI issue will be resolved.

Windows OS:

If its windows command prompt, you need to do as follows:

  1. Now open the command prompt and enter this command: net stop scvpn net start scvpn

The above command will prevent strong swan service from going to infinite loop

2.Now open the sophos connect client issue will be resolved.

Hope this article helps you