Register Now

Login

Lost Password

Lost your password? Please enter your email address. You will receive a link and will create a new password via email.

Sophos XG Firewall: Unable to generate any log & report

Issue:

Our Customer’s XG can’t generate any log & report.

It stopped and no any further log generated.

Reports
No reports
Modules
No logs

We have checked all the log’s option, but it stopped

Log settings screen
Log settings are enabled

*******************************************************************************************************************

Resolution:

This could be due to some data base errors

Please login to the firewall

You can refer to this article for logging into sophos XG firewall:

https://support.sophos.com/support/s/article/KB-000038697?language=en_US

Console screen
Firewall Console

Select Option 5 ( Device Management)

Device Management
Device management console

Then select option 3

It will flush all the device reports and reports will be regenerated.