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Sophos XG Firewall: Unable to generate any log & report


Our Customer’s XG can’t generate any log & report.

It stopped and no any further log generated.

No reports
No logs

We have checked all the log’s option, but it stopped

Log settings screen
Log settings are enabled



This could be due to some data base errors

Please login to the firewall

You can refer to this article for logging into sophos XG firewall:

Console screen
Firewall Console

Select Option 5 ( Device Management)

Device Management
Device management console

Then select option 3

It will flush all the device reports and reports will be regenerated.