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Sophos XG: Unable to download sophos connect client from user portal

Here in this article we will clarify why user’s unable to download the Sophos Connect Client 2.1 from the Userportal .

Applies to the following Sophos product(s) and version(s)

Sophos Firewall 

Issue:

When user is downloading sophos connect client from user portal, it is downloading in the txt file format, and they were unable to execute it.

Resolution:

Step-1: Make sure your patterns are upto date under Backup and firmware >> pattern updates.

If the issue still persists, it is a known issue in sophos, and developers were able to identify the root cause and implementing fix. This issue might be fixed on 18.0 Mr-6.

Workaround:

You have to download sophos connect client from webadmin under VPN >> Ipsec Remote Access

You will have option to download client as shown in below screenshot:

Sophos connect client
sophos connect

In the meanwhile you need to use this client.

Hope this article helps you.