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Sophos XG: Unable to download sophos connect client from user portal

Here in this article we will clarify why user’s unable to download the Sophos Connect Client 2.1 from the Userportal .

Applies to the following Sophos product(s) and version(s)

Sophos Firewall 


When user is downloading sophos connect client from user portal, it is downloading in the txt file format, and they were unable to execute it.


Step-1: Make sure your patterns are upto date under Backup and firmware >> pattern updates.

If the issue still persists, it is a known issue in sophos, and developers were able to identify the root cause and implementing fix. This issue might be fixed on 18.0 Mr-6.


You have to download sophos connect client from webadmin under VPN >> Ipsec Remote Access

You will have option to download client as shown in below screenshot:

Sophos connect client
sophos connect

In the meanwhile you need to use this client.

Hope this article helps you.