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Web Socket Error-Clientless RDP Access

Issue:

Here in this article we will troubleshoot the issue when users are accessing through clientless RDP they were getting “web socket error” as shown below.

Web Socket Error

Resolution:

Ensure you have configured clientless RDP access correctly. You can refer to the following article for the same:

Clientless RDP access

If you have configured all settings correctly, the issue might be solved by one of the two resolutions.

Resolution-1:

Some browsers will have compatibility issues and they will not be able to access clientless RDP.

Try accessing from different browsers and if its still the same error, follow Resolution-2

Resolution-2:

Check if clientless service is running by executing this command: “service -S | grep clientless_access”

If status of the service is showing as unregistered or untouched, restart clientless access service by using the below command

service clientless_access:restart -ds nosync

Check if the service is running by entering this command again “service -S | grep clientless_access

If service is running, try to connect clientless RDP it should be connected.

In case if you are still getting the error please comment below. I will try to find the possible resolution.

Hope this article helps you.